TERMS & POLICIES
Thank you for choosing Osckeyfishes. These terms and conditions outline the agreement between you and our shop. Please read these Terms carefully before using our website or making a purchase. By accessing or using our services, you agree to comply with and be bound by these Terms.
1.WEBSITE USE
a. By placing an order through our website, you represent that you are legally capable of entering into a binding contract. If you are under 18, you may use our website only with the involvement of a parent or guardian.
b.You are responsible for maintaining the confidentiality of your account and password, as well as restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
2.PRODUCTS & PRICING
a. We sell a variety of aquarium fish and related products through our online shop. The product descriptions, images, and prices are provided for informational purposes only, and we reserve the right to make changes to them without prior notice. b. The prices displayed on our website are in the currency specified and do not include any taxes or shipping charges unless specifically stated otherwise.
3.ORDERS & PAYMENT
a. When placing an order, you agree to provide accurate and complete information. b. After submitting an order, you will receive an order confirmation. However, this confirmation does not guarantee that we will accept your order. We reserve the right to refuse or cancel an order at any time for various reasons, including but not limited to product availability, inaccuracies, or errors in pricing. c. Payment for orders can be made through the available payment methods on our website. By providing your payment information, you warrant that you are authorized to use the chosen payment method. d. We accept various payment methods, and you agree to provide valid payment details. The total cost of the order, including taxes and shipping fees, will be displayed during the checkout process
4.PRIVACY & DATA PROTECTION
a. We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described therein.
5.SHIPPING & DELIVERY
a. We will make reasonable efforts to ship your order within 1 to 3 business days. However, please note that delivery dates are not guaranteed and may be subject to various factors beyond our control. b. Shipping costs, if applicable, will be indicated during the checkout process. c. You are responsible for providing accurate shipping information. We shall not be held liable for any delays or losses arising from incorrect or incomplete shipping details provided by you.
6.RETURNS & REFUNDS
note: "if you receive your order first take video on your smartphone or camera before opening your parcel. it will helps you to eligible for returns & refunds"
For Products: a. We strive to provide high-quality products, but if you receive a defective or damaged item, please contact our customer support within 24 hours of delivery to initiate the return or refund process. b. We may require you to provide evidence, such as clear photographs & videos to support your claim. c. Any applicable refunds will be processed according to our refund policy. For live fishes: a.Returns :We not accept returns. b. Refunds: if you receive a damaged parcel or any fish pass away, please contact our customer support within 24 hours of delivery to initiate the refund process. c. We may require you to provide evidence, such as clear videos to support your claim.
7.INTELLECTUAL PROPERTY
a. All content on our website, including product images, text, and logos, are protected by copyright and other intellectual property rights owned or licensed by us. You may not use our content for commercial purposes without obtaining permission from us.
b. You may not replicate, modify, distribute, or otherwise use our website content without our written consent.
8.LIMITATIONS OF LIABILITY
a. To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our website or the purchase of products.
b. We do not assume responsibility for any damage that may occur to the aquarium, tanks, or other items as a result of using our products or following any instructions provided.
9.COMMENTS & FEEDBACK
a. By posting a comment, you agree that you are solely responsible for the content you submit, and you will not hold the platform or its administrators liable for any consequences or damages arising from your comment.
b. You must adhere to the platform's community guidelines and refrain from posting any content that is illegal, obscene, defamatory, offensive, or violates the rights of others.
c. Users must respect intellectual property rights and not submit any copyrighted material unless they have obtained permission from the owner.
d. The platform reserves the right to remove or modify any comment that violates these terms and conditions, without any prior notice or explanation.
e. By posting a comment, you grant the platform a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display the comment in any media.
h. The platform does not endorse or verify the accuracy of any user comment and is not liable
10.GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].
Please note that these terms and conditions may be subject to change without prior notice. It is your responsibility to review them periodically for any updates.
For contact : osckeyfishes@gmail.com