FAQ (FREQUENTLY ASKED QUESTIONS)
1.WHY CHOOSE OSCKEYFISHES?
*Best quality fishes and related products at reasonable price.*Get (CUPON CODE between 5%-50% offer) with every purchase and use them for discounts on next orders.
2. HOW CAN I PLACE AN ORDER?
You can visit our website and browse through our collection of aquarium products. Add the desired items to your cart and proceed to checkout. Follow the instructions to complete your purchase.
3. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept various payment methods, including credit/debit cards, upi, COD. You can choose the most convenient option for you during the checkout process.
4. HOW SOON WILL MY ORDER BE SHIPPED?
We strive to process and dispatch orders as quickly as possible. Typically, orders are shipped within 1-2 business days. However, please note that during peak periods, there may be some delays.
5. HOW LONG DOES SHIPPING TAKE?
Shipping times vary depending on your location and the shipping method chosen. We offer different shipping options, including standard and expedited delivery. Estimated shipping times will be provided during the checkout process.
6. DO YOU OFFER INTERNATIONAL SHIPPING?
No.we offer shipping only reachable location in india.
7. WHAT IF MY ORDER ARRIVES DAMAGED OR DEFECTIVE?
If your order arrives damaged or defective, please contact our customer support immediately. We may require photos or videos as proof, and we'll assist you with a replacement or refund based on our return policy.note: the video must be starts before seal opening.
8. CAN I CANCEL OR MODIFY MY ORDER AFTER IT HAS BEEN PLACED?
If you need to cancel or modify your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request, but please note that once the order has been shipped, we may not be able to make changes.
9.WHAT IS YOUR RETURN AND REFUND POLICY?
We have a flexible return and refund policy. If you are not satisfied with your purchase, you can request a return within a certain timeframe and (as specified in our policy). Once we receive the returned item, we will process your refund accordingly.For live fishes: no return & refunds.
10.HOW CAN I TRACK MY ORDER?
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.
11.ARE THE AQUARIUM PRODUCTS SAFE FOR MY FISH?
Yes, all our products are carefully selected to ensure they are safe and suitable for aquarium use.
12.ARE YOUR PRICES COMPETITIVE?
Yes, we strive to offer competitive prices while maintaining high-quality products and excellent customer service.
13.DO YOU HAVE A LOYALTY PROGRAM?
Yes, we have a loyalty program where you can get (one time cupon code with 5%-50% offer)with every purchase and use them for discounts on future orders.
14.ARE THERE ANY DISCOUNTS AVAILABLE?
We occasionally offer discounts and promotions. Make sure to follow our Instagram account to stay updated.Instagram: @Osckeyfishes
15.DO YOU PROVIDE INSTALLATION ASSISTANCE FOR AQUARIUM EQUIPMENT?
While we don't offer installation services, we provide detailed product descriptions and user manuals to help you set up your equipment.
16.CAN I REQUEST SPECIFIC DELIVERY INSTRUCTIONS?
Yes, during the checkout process, you can leave delivery instructions, and we will pass them along to the shipping carrier.
17.DO YOU HAVE A LIVE ARRIVAL GUARANTEE FOR LIVE FISH?
Yes, we offer a live arrival guarantee for our live fish. If they don't arrive alive, we will provide a replacement or refund with the help of unboxing video the video must be starts before seal opening.
18.CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If your order hasn't shipped yet, we may be able to assist you in changing the shipping address. Contact our customer support team for help.(WhatsApp +91 63808 32237)
19.DO YOU PROVIDE AFTER-SALES SUPPORT?
Yes, we offer after-sales support to assist you with any questions or issues you may have after receiving your order.
If you have any further questions, feel free to ask.